CCAR Press FAQ/Customer Service

CCAR Press warehousing, fulfillment, and customer service are handled by the Chicago Distribution Center. A full list of customer service policies can be found here.

1. Ordering

How can I place an order?

We recommend placing most orders in our online shopping cart. However, orders of over 100 lbs. must be placed by phone or email. Customer service can be reached in the following ways:

Phone orders:

(800) 621-2736

Email orders:

Numbers for international calling, TTY, and fax can be found here

Mail orders:

CCAR Press Customer Service
Chicago Distribution Center
11030 South Langley Avenue
Chicago IL 60628

SAN: 2025280

What are your customer service hours?

Monday through Friday, 8:30 am to 5:30 pm US Eastern Time

What if I have a customer service question that does not involve placing an order?

Please email or call (800) 621-2736

Can I place a rush order?

Rush orders may be placed via email or phone. There is a $5 fee.

How do I place a bulk order?

Bulk orders (over 100 lbs.) must be placed by phone at (800) 621-2736 or by email at

What should I do if I get an error in the shopping cart?

Please close all of your browser windows, reopen the website, and try again. If the problem persists, please call (800) 621-2736 or email

2. Accounts and Discounts

Do I need to create an account?

Individual customers may checkout as a guest, but creating an account will enable you to shop faster, see updates on an order's status, and keep track of previous orders. Institutional customers and CCAR members must create an account.

How can I create a new account?

If you are an individual customer: Click on My Account on the upper right corner of the screen and then click on Register. You will be able to enter your email address and set a password.


If you are an institutional customer or CCAR member: Please email and let us know that you would like to set up an account. Please provide your contact name, billing address, shipping address (if different from your billing address), and email. Please also provide your tax exemption information if necessary. We will connect you with Chicago Distribution Center's team and they will set up a warehouse account for you. Once they confirm, you will be able to create a connected web account. To do so, first navigate to Then, click on My Account on the upper right corner of the screen and then click on Register. Register using the same email address you used for your warehouse account and set a password. You should see your discount (if applicable) reflected once you have items in the shopping cart. If you do not, please contact us at

How do I access my existing account?

Click on My Account in the upper right corner of the screen and then enter your email address and password to login. If you created an account prior to June 1, 2021, you will need to reset your password when you login for the first time. Please click on My Account and then type in your email address and current password. When you click on Log In, a message will be sent to your email address with a link to reset your password. Click on this link within 90 minutes to set a new password, and then you will be able to login with your new password. Please contact (800) 621-2736 or if you need assistance. 

Does CCAR Press offer discounts?

Discounts of 20% are offered on congregational orders and to members of the CCAR. To receive this discount, you must be logged in to your customer account. For more information on discounts, including discounts on trade titles and for booksellers, wholesalers, and distributors, please contact

Please note that discounts do not apply to ebooks, digital certificates, bundles, or Visual T’filahTM. Discounts will be displayed at checkout.


Does CCAR Press ever have sales?

Yes. We periodically have sales on select products throughout the year. To receive updates about these sales, please sign up for our email list

Please note that sales can start at any time and we are unable to retroactively discount any orders that were placed prior to the beginning of a sale period. 

3. Shipping and Returns

How will my order be shipped?

We offer a wide variety of shipping options, including US Postal Service, UPS, and FedEx. The available options will show up in the shopping cart when you check out. All certificates are sent via UPS to avoid damage in transit.

Is international shipping available?

Yes. Our online shopping cart includes international shipping. If you have any issues, please place your order by phone or email. 

How long will my order take to ship?

Domestic and Canadian shipments should be received within five to ten business days. International shipments will arrive in four to eight weeks.

What if there is an error with my order?

If there is an error with your order (e.g. you received the wrong products or the incorrect quantity), please contact within thirty days of receiving your order. Please include your account information and the order number with your message. We cannot guarantee that we will be able to rectify the issue after the thirty-day period.  

How do I return books, if necessary?

Please contact for information on returns. Returns will only be accepted if books are in new condition. Returns are accepted up to six months after the order has been placed. Please include your account information and the order number when sending in a return.
Returns address:

CCAR Press Customer Service
Chicago Distribution Center
11030 South Langley Avenue
Chicago IL 60628  

Refunds are generally converted into a credit. Full refunds are available upon request. Email and to request a full refund.
4. Payments

Where can I send check payments?

Please send check payments to:

CCAR Press Customer Service
Chicago Distribution Center
11030 South Langley Avenue
Chicago IL 60628

Please make checks payable to the Chicago Distribution Center. 

What credit cards do you accept?

We accept Visa, MasterCard, American Express, and Discover.

Will I be charged a credit card fee?

Individual customers are not charged a credit card fee. Institutional customers are charged a convenience fee for credit card orders. To avoid this fee, please pay by check, electronic funds transfer, or wire transfer.

How will my order appear on my credit card statement? 

CCAR Press orders are handled by the Chicago Distribution Center. As a result, any purchase from CCAR Press will appear as a charge from "Chicago Books & Journals" on your credit card statement.

How can I make an electronic payment?

Electronic fund and wire transfers should be directed to:

The Northern Trust
50 South LaSalle Street
Chicago IL 60603

Account number: 2725681
Routing number: 071000152
Swift Code: CNORUS44

Will I be charged sales tax?

Sales tax is charged in certain states. If your organization is exempt from sales tax, please send your tax-exemption form to

5. Digital Products

Does CCAR Press offer ebooks?

Yes, we are proud to offer many of our books as ebooks. If an ebook is available, there will be links to purchase it at the bottom of the book’s product page. We sell certain titles as PDF ebooks. Ebooks are not returnable and discounts are not available. Our ebooks can be found in the following online stores:

Apple Books
Amazon Kindle
Google Play
Barnes and Noble Nook

 How do I download digital products such as Visual T’filah™ and PDFs?

A link to download digital products will be emailed to you after checkout. Please save the files in a safe location as they will not be permanently accessible in your user account.

How can I learn more about services for projection and screensharing?

CCAR Press is pleased to be able to offer
Visual T’filah to rabbis, cantors, congregations, and institutions. Both ready-made and customizable Visual T’filah are available and can be used for both projection and screensharing. CCAR Press also offers consulting in the area of Visual T’filah. These services include suggestions regarding setting up your sanctuary, purchasing equipment, and introducing the congregation to this mode of worship.

Are any CCAR Press books available with an open license?

The Creative Commons Attribution-NonCommercial 4.0 International Public License has been applied to the introductions, commentary and essays on Torah portions, and commentary on verses in The Torah: A Women's Commentary. The rest of the book remains under copyright protection.

6. Other Questions

How can I reach the CCAR Press office?

For questions not related to customer service, please email or call (212) 542-8796. 


Yes, we sell certificates for life cycle events in both print and digital formats. Print certificates are blank and may be filled out by hand. Digital certificates are filled out by the customer during the ordering process and delivered as a PDF to print out. We do not sell blank digital certificates. Learn more about how to use digital certificates here. If you receive an error message during the digital certificate process, please try using another internet browser. If this does not resolve the issue, please contact for assistance.


Yes, CCAR Press is pleased to offer a rental program for bet mitzvah services and meetings. If you would like to place a rental order for Mishkan T'filah for Gatherings, please email us at Orders must be scheduled no later than two weeks before your event and are subject to availability.


Does CCAR Press offer materials for visually impaired individuals?

Yes. CCAR Press sells a variety of large print editions of our books. Braille editions of several titles are available for free to qualified individuals at The JBI Library.  

Where can I get more information about Mishkan T’filah and using it in my congregation?

There are many online resources available hereThese resources include answers to frequently-asked-questions, journal articles about Mishkan T’filah, implementation ideas from our colleagues, practical suggestions, ways to introduce Mishkan T’filah into your congregation, study material—and much more.

Where can I get more information about the new CCAR machzor?

Materials related to Mishkan HaNefesh: Machzor for the Days of Awe can be found here.

Does CCAR Press accept unsolicited submissions?

CCAR Press publishes primarily Jewish liturgy and resources for rabbis, scholars, congregations, and the Jewish community. Most of our publications are created in-house. However, we do occasionally consider an unsolicited submission. You are welcome to email us a preliminary query. Please understand that it can take 4–6 weeks to receive a response to a query. If there is sufficient interest, you will then be asked to submit a formal proposal.

Please also note the following:
• We do not work with agents.
• We do not publish memoirs, fiction, plays, textbooks, or children’s books (other than liturgy).
• We are not able to discuss submissions by phone or to provide critiques.

How can I contact the editors of The CCAR Journal: The Reform Jewish Quarterly?

Rabbi Edwin C. Goldberg, editor-in-chief
Rabbi Ari Lorge, book review editor
Rabbi Daniel Polish, Maayanot

How can I subscribe to The CCAR Journal: The Reform Jewish Quarterly?

We welcome subscriptions from individuals and institutions. Please follow this link for more subscription information:
The Reform Jewish Quarterly

How do I find out more about supporting a CCAR publication?

Our publications are made possible by the thoughtfulness and generosity of those who are interested in supporting our ability to publish important resources for the Jewish community. For more information, please contact the Director of CCAR Press,
Rafael Chaiken.

Is it okay to copy material from a CCAR publication?

It is only acceptable to do so with express, written permission from CCAR Press. To do otherwise is a copyright violation, which is both unethical and illegal. This applies to copying for any reason, including educational purposes.

An electronic Permission Request Form is available here or feel free to download the Permissions Request Form [PDF] and mail the completed form to:

CCAR Press Permissions
355 Lexington Ave, 8th floor
New York, NY 10017

Every attempt will be made to respond within 4­–6 weeks.

Are your authors available for book events? 

Yes, most CCAR Press authors and contributors are available for book events in your community. Programs range from lectures, panel discussions, and book signings to interactive workshops. Our authors visit congregations, schools, libraries, Jewish community centers, and more. Many are available for both in-person and online events. Please see our guide for additional details on planning an event. For more information on hosting an event in your community, email